Frequently asked questions

Entry to the entire Castelo de São Jorge complex: the inner castle (Castelejo) with its eleven towers, the rampart walks with panoramic Lisbon views, the Camera Obscura optical projection in the Tower of Ulysses, and the archaeological site preserving Phoenician, Roman, and Moorish layers beneath the fortress.

Late afternoon. Arriving 90 minutes before sunset puts you on the eastern ramparts at golden hour with Lisbon below in honey tones — the photograph everyone takes home. Mid-morning between 10:00 and noon is coach-tour peak; avoid if you can.

Allow 2 hours minimum, 3 hours if you want to absorb the Camera Obscura, the archaeological museum, and the ramparts at a slow pace.

Tram 28 stops at Largo das Portas do Sol, a 5-minute walk from the castle gate. It's a romantic option but it's also the most pickpocketed tram in Lisbon — keep belongings front-zipped. Walking up through Alfama is more rewarding if you have decent shoes.

Partially. Outer courtyards and main viewing terraces are reachable. The inner castle involves narrow medieval stairs. Contact EGEAC at +351 218 800 620 in advance for the most current accessible route.

A working medieval-style optical device in the Tower of Ulysses that projects a live image of the surrounding city onto a concave screen — like a giant in-room periscope. A guide rotates the apparatus through 360 degrees and narrates what you're seeing. Twenty minutes well spent.

Two situations trigger a full refund: (a) we cannot secure your chosen time slot, or (b) the operator cancels entry. Outside those two cases, tickets are non-transferable and non-refundable once issued.

The official BOL portal defaults to Portuguese, surfaces MB Way (a Portuguese-only payment app) prominently, and many international cards fail at checkout without a clear error. We handle the portal in English on your behalf, deliver a clean QR ticket to your inbox within 2 hours, and give you a real human contact if anything changes.